All orders are processed within 1–3 working days and you should allow up to 5 days for your order to arrive from time of purchase.
All orders are processed within 1–3 working days and you should allow up to 14–30 days for your order to arrive from time of purchase. VIHMIRU cannot accept any responsibility over customs delays or tax charges that may be incurred as they are out of VIHMIRU's control.
If your order has not arrived within the estimated working days please use the contact form to request an 'Order Update' by inputting that as the Subject. Once your order has been located you will be informed of its whereabouts.
When requesting an 'Order Update' remember to include your Receipt Number and input the email address used when placing the order.
In the eventuality that Royal Mail loses an order, VIHMIRU will arrange for a replacement (stock levels providing) to be sent out. If a replacement cannot be sent, a full refund will be offered.