Returns

Cancellation

If you don't like the goods or have changed your mind, you can return the goods for a full refund.

You will receive your refund 30 days after the day VIHMIRU received the returned goods. It is recommended you track the returned goods and provide proof of delivery should any discrepancies arise.

All goods must be returned in the original state in which they were supplied; unused and undamaged. Any goods that have sustained use or damage by the you, the customer, will be deemed non-returnable and no refund will be given.

Please make sure you include a copy of the order receipt when returning goods. Address details for VIHMIRU can be found to the right.


Faulty / Damaged

If you have received the goods but before or after use there appears to be a fault or damage you may return the goods for repair. If the goods are deemed to be unrepairable you will then be entitled to an exchange of the same goods or a partial refund that reflect the use of the goods up to the point of the fault occurring.

Sufficient fault or damage to goods is something that prevents the goods performing the task they were made for. The period of time to notify VIHMIRU of faulty or damaged goods is 14 working days after the day on which you received the goods.

Please make sure you include a copy of the order receipt when returning goods. Address details for VIHMIRU can be found to the right.

Upon receipt of the faulty or damaged goods, providing that the goods are in fact faulty or damaged, your postage costs will be reimbursed to you and the cost of delivering the either repaired or exchanged goods will be covered by VIHMIRU.

Any goods that have sustained fault or damage due to the incorrect usage by you, the customer, will subsequently be deemed unsuitable for repair, exchange or refund and will be delivered back to you, at your cost.

Timings for repairs / exchanges and re-delivery will be communicated to you via either email, written letter or phone.

Please note that the degradation of a finish is not a warranted fault / damage as this will naturally occur from general use over an extended period of time.

Zippo Goods

Please follow these instructions before returning Zippo goods to VIHMIRU.

• Remove the inside unit from the lighter outer case.
• Allow the fuel to evaporate for two or three days.
• Place the inside unit back in to the lighter outer case.


Return Address

New return P.O. Box is pending. Get in touch via the contact form.